Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with gambling laws.
  • Who sees it: Only authorized staff and essential partner providers (payments/security). We never sell your data.
  • How long we keep it: For the life of your account plus the time required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how mbi123 collects, uses, and protects your personal information when you use our platform. By registering an account and using our services, you agree to the practices described herein.

This policy applies solely to the mbi123 platform. It does not cover third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service providers you interact with.

2. Personal Information We Collect

Account and Identity Data

We collect information provided during registration, such as your name, contact details, and date of birth, to create your account and verify your eligibility to play.

Verification Documents

To prevent fraud and comply with KYC (Know Your Customer) requirements, we may request identification documents to verify your identity and residential address.

Payment Data

We collect payment method details and transaction histories to process your deposits and withdrawals securely. Sensitive payment data is handled via secure encryption.

Gaming and Transaction Activity

We record your gaming history, betting patterns, and financial transactions to monitor for fair play and identify potential problem gambling behavior.

Technical and Device Data

Our system automatically collects IP addresses, browser types, device identifiers, and operating system details to optimize performance and enhance security.

Support Communication

We maintain records of your interactions with our support team to resolve issues and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you provide during registration, account updates, or when contacting support.
  • Automatically: Technical data collected via cookies and system logs while you navigate our website.
  • From Partner Providers: Information provided by our partner payment processors or identity verification services to confirm the validity of your transactions and identity.

4. Why We Use Data

Your data is used for the following essential purposes:

Account Management

To maintain your account, handle logins, and provide personalized service.

Financial Processing

To facilitate deposits and ensure withdrawals are sent to the correct owner.

Security & Compliance

To verify age, prevent multi-accounting, and stop fraudulent activities.

Marketing

To share promotions and offers, only if you have provided explicit consent.

5. When We Share Data

We prioritize your privacy and we never sell your personal data to third parties. We only share information with:

  • Essential Service Providers: Including partner payment processors, KYC verification providers, and technical infrastructure hosts.
  • Legal Authorities: Only when required by applicable law in Malaysia or to comply with a valid legal request from regulatory bodies.

6. How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.

Access Control: Access to personal data is strictly limited to authorized employees who require it to perform their duties.

Isolation: Payment information is processed through isolated, secure channels to minimize risk.

Monitoring: Our systems are monitored for unusual activity to detect and prevent potential data breaches.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

Access and Correction

You may request a copy of the data we hold about you or ask us to correct inaccurate information.

Deletion and Portability

You may request the deletion of your account and associated data, subject to our legal retention obligations.

Objection and Consent Withdrawal

You can object to certain processing activities or withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page. Please note that some data must be retained even after account closure to satisfy anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is closed, we will only keep your data for the timeframe required by applicable law in Malaysia to meet legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any remaining funds will be handled according to our internal security protocols.

Parents or guardians who believe a minor has created an account on our platform should report this immediately via our Support Page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. By using our platform, you acknowledge that your data may be transferred to and processed in these jurisdictions. We ensure that such transfers are conducted with appropriate safeguards to protect your privacy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official channels available on our Support Page.